Refund Policy

Eligibility for Return or Refund

Customers may request a return, replacement or refund if the product received meets one or more of the following conditions:

• Product received is damaged
• Product received is defective
• Incorrect product was delivered
• Product is significantly different from the order
• Essential parts or items are missing from the package
• Product was damaged during delivery

All requests are subject to review and verification by our customer service team.

Return Request Period

Customers should contact us as soon as possible after receiving an incorrect, damaged or defective product.

Return or refund requests should generally be submitted within 7 days from the date the order is received.

Requests made after this period may be declined unless otherwise agreed by Sierra Infinite Global.

Proof Required

To help us investigate your request, customers may be required to provide supporting evidence including:

• Order number
• Customer name and contact information
• Clear photographs of the product
• Photographs of the packaging
• Video showing the defect or damage where applicable
• Shipping label or parcel information

We reserve the right to request additional information where reasonably necessary to verify the claim.

Condition of Returned Products

Unless the product is defective or damaged upon arrival, returned products should generally be:

• Unused
• In original condition
• Returned with original packaging
• Returned with accessories and included items
• Free from damage caused after delivery

Products that have been intentionally damaged, misused or materially altered after delivery may not qualify for a refund.

Non-Returnable Items

Certain products may not be eligible for return or refund unless they are defective, damaged or incorrectly supplied.

• Products that have been used extensively
• Products damaged due to customer misuse
• Products returned without essential components
• Products altered or modified by the customer
• Clearance or final-sale items where stated
• Items excluded for hygiene or safety reasons where applicable

Change of Mind

Refunds are generally not provided solely because a customer changes their mind after receiving a correctly supplied and functional product.

Where a return is accepted as a goodwill arrangement, the customer may be responsible for return shipping costs and the product must remain in acceptable resale condition.

Return Shipping

If a return is approved because the product was incorrect, defective or damaged upon delivery, return shipping arrangements will be determined by our customer service team.

Customers should not return any product before receiving return instructions from BarangOnline.com.

Unauthorised returns may not be accepted or reimbursed.

Replacement

Where appropriate, BarangOnline.com may offer a replacement product instead of a monetary refund.

Replacement is subject to product availability and verification of the original claim.

If the same product is unavailable, an alternative solution may be offered.

Approved Refunds

Once a return or refund request has been reviewed and approved, the refund will generally be processed using an appropriate payment method.

Refund timing may vary depending on the payment provider, bank or financial institution involved.

Any shipping charges or other fees will only be refunded where applicable and approved as part of the claim.

Promotional & Discount Orders

Refunds for products purchased using promotional discounts, vouchers or special offers will generally be based on the actual amount paid for the relevant item.

Promotional vouchers, discount codes or free gifts may not have a cash value unless otherwise stated.